Family Support

• What is Caily and how does it work?
• How do I create my account?
• Can multiple family members have access?

• Will I know if staff read my message?
• Can I send photos through chat?
• Who will respond to my messages?
• How to use the Chat Feature?

• What is a daily update?
• When will I receive daily updates?
• Can I ask questions about something in a daily update?
• Where do I find my loved one’s daily update?
• What are ADLs and what do they mean?
• Why don’t I see certain information in my loved one’s update?

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• Frequently Asked Questions for Families