New to Caily or looking for a quick answer? Here are the most common questions from families. Select a question to see the answer.
What is Caily and how does it work?
Caily is a HIPAA-compliant communication platform that connects you with your loved one's senior living community. You can message the care team, receive daily updates and stay informed, all in one secure app. See all of Caily's family features here.
How do I get started?
Check your email for your Caily invitation → Download the Caily app → Open the email and tap Join → Create a password → Set a 4-digit PIN → Accept the Terms and Conditions. Haven't received your invitation? Reach out to your loved one's community to resend it.
Can multiple family members have access?
Yes. Each family member gets their own login and sees the same daily updates. To add someone, contact your loved one's community with their name and email address, and they'll send an invitation. Each person needs their own email address, and logins should never be shared.
How do I send a message or photo to the care team?
Open the Caily app → Tap + New (top right) → Select the person(s) → Type your message or tap the photo icon to add a photo → Tap Send. A red dot means you have an unread message. Caily is not for emergencies, so always call the community directly or dial 911 if something is urgent.
Who will respond to my messages?
Real staff members from your loved one's care team, not a call center or automated system. You may hear from different staff depending on who's on shift, which helps you get a timely response. Need a specific person, like the Director of Nursing? Just mention it in your message.
Will I know if staff read my message?
Yes. You'll see a "Seen" indicator when a staff member views your message, plus a timestamp when it was sent and a notification when the care team replies. You won't be able to see whether staff are currently online.
What is a daily update?
A summary of your loved one's day, shared by their care community in the Caily app. It may include activities of daily living (ADLs) like eating, bathing and dressing, along with medications, vitals and notes from the care team. Each community decides what's included.
When will I receive daily updates?
Updates are shared after the care team completes their charting for the day, and timing can vary by community. Daily updates are only available if your loved one's community uses this feature, so if you're not seeing them, check with the community.
Who can see my loved one's information?
Only family members approved by the community and care staff with permission to view it. Your messages with the care team are private to you, and each family only sees information about their own loved one.
Does it cost anything to use Caily?
No. Caily is always free for families.
Still Have Questions?
Reach out to your loved one's community or contact Caily Support at support@caily.com or 888-629-8058.
