Lisa M
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Recent activity by Lisa M-
How do I message individual families?
🚀 Quick walkthroughWatch how to use the group Chat feature ▶🖥️ Desktop (Web App) ▶📱 Mobile (iPhone & Android) Web App (Desktop):Go to Resident Family Chats (left side)...
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What does the setup process look like, and does it require staff time?
Five steps. A kickoff meeting, a meeting with your EHR group if needed, setup and testing on our side, an approval meeting, then training for staff and families. Your team only joins a few short me...
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Why don’t I see certain information in my loved one’s update?
Each community decides which information is shared with families. If you have questions about what’s included, reach out to your loved one’s care community directly.
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Can I send photos through chat?
🚀 Quick walkthroughWatch how to send a photo⏱️ 38-second demo How to send a photo:Open Caily app → Select the person(s) → Tap the photo/attachment icon → Choose or take a photo → Tap Send
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How to manage Family Members (add, edit, or deactivate)
🚀 Quick walkthroughWatch how to add, edit, and deactivate a Family Member⏱️ 50 second demo Add a Family Member:Go to Family Members → Click Add Family Member → Enter details (name, email, role, l...
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How long does integration take?
Timing depends on your EHR/EMR system and your IT team’s availability. Your implementation lead will share an estimated timeline at kickoff and keep you updated along the way.
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Why am I not receiving daily updates?
Daily updates are only available if your loved one’s community uses Caily’s EHR/EMR integration. If they do and you still aren’t seeing updates, contact the community to confirm you’ve been added a...
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How much does EHR/EMR integration cost?
Pricing depends on your community’s needs and setup. Contact our sales team at sales@caily.com for details.
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How to Create and Send an Emergency Message in Chat
🚀 Quick walkthroughWatch how to make an Emergency Message ▶🖥️ Desktop (Web App) ▶📱 Mobile (iPhone & Android) Web app (Desktop):Log in to dashboard → Select Announcemen...
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How to manage locations (add or edit)
🚀 Quick walkthroughWatch how to Manage Locations⏱️ 30-second demo Add a Location:Go to Locations → Click Add Location→ Enter details (Location Title, Phone, Address ect) → Add location to save. Ed...