How do I message individual families?

Web App (Desktop):

Go to Resident Family Chats (left side) → Open Resident location → Enter the existing chat or Select + New  →Select User to start chat →Start chat

Mobile app (iPhone or Android):
Open app → Select Residents → Select the Resident location → Enter the existing chat or Select +New to create a new chat

Note: Your administrator controls which staff members are assigned to each family.