Lisa M
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Recent activity by Lisa M-
How does Caily control who can access information?
Access is granted and managed by your community's administrator. Each user receives unique credentials with permissions scoped to their role. Administrators can grant, modify, or revoke access at a...
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Can staff use personal phones to access Caily?
Caily is built to be used securely on any device. Device access policies, including whether staff may use personal devices, are set and enforced by your community in accordance with your HIPAA poli...
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How is resident health information protected?
Caily encrypts all resident health information in transit and at rest. Access is controlled through role-based permissions and unique user credentials. All platform activity is logged and retained ...
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Is Caily HIPAA compliant?
Caily is designed and operated to comply with HIPAA requirements applicable to Business Associates. Caily executes a Business Associate Agreement with every community partner prior to activation. A...
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What happens to data when a community offboards?
Upon termination, Caily handles resident data in accordance with your Business Associate Agreement and applicable HIPAA requirements. Contact your Caily implementation lead to coordinate offboarding.
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How long is resident data retained?
Caily retains resident data for the duration of your active partnership and as required by HIPAA and applicable law. Retention obligations are also governed by your Business Associate Agreement.
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Who can access resident information?
Access is controlled by your community. Families see only their own loved one's information after authorized by you. Staff access is limited by role. Caily accesses data only as necessary to provid...
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Does Caily sell resident data?
No. Caily does not sell resident data or share it for advertising purposes. Data is used solely to deliver the platform to your community.
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What information does Caily collect?
Caily processes information that your community authorizes for sharing, including data from your EHR integration and communication records created by staff and authorized family members within the ...
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Can I send photos through chat?
🚀 Quick walkthroughWatch how to send a photo⏱️ 38-second demo How to send a photo:Open Caily app → Select the person(s) → Tap the photo/attachment icon → Choose or take a photo → Tap Send