Lisa M

First, make sure notifications are allowed for Caily. iPhone: Settings → Notifications → Caily → Turn on Allow Notifications. Android: Settings → Apps → Caily → Notifications → Turn on. Also check ...

iPhone: Press and hold the Caily app → Remove App → Delete App → Reinstall from the App Store → Log back in. Android: Settings → Apps → Caily → Storage → Clear Cache. Your messages are stored secur...

iPhone: Open the App Store → Tap your profile icon → Scroll to Caily → Tap Update. Android: Open Google Play → Tap your profile icon → Manage apps & device → Updates available → Tap Update next to ...

Try these steps in order, checking the app after each one: Close and reopen the app → Check your Wi-Fi or cellular connection → Update the app → Restart your phone → Delete and reinstall the app. I...

Make sure biometric login is turned on for Caily in your phone’s settings. iPhone: Settings → Face ID & Passcode → Other Apps → Turn on Caily. Android: Settings → Security → Biometrics → Confirm yo...

Open the Caily app → Tap [Forgot PIN] → Log in with your email and password → Set a new 4-digit PIN.

Open the Caily app → Tap [Forgot Password] on the login screen → Enter your email address → Open the reset email → Create a new password.

Download the Caily app first, then open the invitation email on the same device and tap Join. If the link still doesn’t work, it may have expired. Ask your community or administrator to send a new ...

Check your spam or junk folder, and search your inbox for “Caily.” If it’s not there, confirm your community has the correct email address on file. Families can ask their loved one’s community to r...

New to Caily or looking for a quick answer? Here are the most common questions from families. Select a question to see the answer.What is Caily and how does it work?Caily is a HIPAA-compliant commu...