Lisa M

Confirm the family member’s email address is correct and isn’t already being used by another account, since each family member needs a unique email. If they’ve already joined, they should log in or...

Confirm their account is active and their email address is correct. If they never accepted their invitation, resend it. If they did, have them reset their password. Also make sure they’re using the...

Check that all required fields are filled in and that dates and phone numbers are in the correct format. Refresh the page and try again, or try a different browser. If it still won’t save, contact ...

Make sure you’re using the latest Caily CSV template and haven’t changed or removed any column headers. Check that required fields are filled in, email addresses are formatted correctly, there are ...

The community web app works best on the latest version of [Chrome, Edge, Safari or Firefox]. If it won’t load, refresh the page → Clear your browser cache → Try a private or incognito window → Try ...

Open each chat with a red dot to mark it as read, then pull down on your chat list to refresh. If the dot stays, close and reopen the app or update to the latest version.

Pull down on your chat list to refresh it. Community staff should also check they’re in the right tab, since the Community tab holds staff chats and the Residents tab holds family chats. If a conve...

Make sure Caily has permission to access your photos. iPhone: Settings → Caily → Photos → Select Full Access. Android: Settings → Apps → Caily → Permissions → Photos → Allow. Large photos may take ...

Check your internet connection, then close and reopen the app and try sending again. Make sure your app is up to date. If the message still won’t send, contact Caily Support.

iPhone: Settings → Notifications → Caily → Toggle Allow Notifications on or off. Android: Settings → Apps → Caily → Notifications → Toggle on or off. Turning notifications off means you’ll need to ...