Lisa M

Administrators and community owners can use the bulk import feature to add multiple Residents, Family Members, or Community Users at once — instead of adding them one by one.📝 Note: Only Administra...

Yes. Where Caily engages subcontractors who handle Protected Health Information, Caily maintains Business Associate Agreements with those subcontractors as required by HIPAA.

Your obligations include ensuring only authorized users access Caily, deactivating accounts promptly upon staff departure, notifying Caily of known security incidents, and complying with applicable...

A BAA is a HIPAA-required contract between your community (covered entity) and Caily (Business Associate) that governs the protection of Protected Health Information. Caily executes a BAA with ever...

Yes. Administrators can request that Caily exports communication history, daily updates, and activity logs by contacting their Caily Account Manager. 

Caily retains all communication history, daily updates, and activity logs for the duration of your active partnership and as required by HIPAA and applicable law.

Yes, with administrator authorization. Access must be scoped to the provider's role and the resident's care. Resident or authorized representative consent must be confirmed before access is granted.

Your administrator should deactivate the resident's profile and revoke associated family access promptly. Records are retained per your BAA and applicable retention requirements.

Only administrators and site champions can revoke family access. Access is removed immediately upon revocation. Communication history is retained in accordance with applicable law and Caily's oblig...

No. HIPAA compliance is a shared responsibility. Caily fulfills its obligations as a Business Associate under a BAA. Your community, as the covered entity, is responsible for how staff access and u...